Primary navigation

    Tiers of Service

    Tier 1: Universal Service

    Targeted Recipients

    • Employers not aware of SSB services
    • Employers in need of light touch guidance and support
    • At-risk BLVDB individuals not connected to SSB
    • Community and interagency partners not connected to SSB
    • Non-VR participants

    Tactics and Services

    • Information and referral
    • Outreach and engagement with at-risk individuals and businesses
    • Customer Service and Technology Sector partnership development
    • Training and professional development offerings
    • One to two contacts
    • Quick systems and environment accessibility scans

    Expected Benefits and Outcomes

    • Increased knowledge of SSB services
    • Potential future customers
    • New partnerships

    Tier 2: Target Services

    Targeted Recipients

    • Employers in need of retention services and support
    • Employees with acquired vision loss
    • Community and interagency partners that provide short-term interventions
    • Non-VR participants

    Tactics and Services

    • CTA for rapid engagement and retention
    • Tailored retention services to employees and employers
    • Workplace solutions for integration of technology and accessibility
    • Peer mentorship and support
    • Short-term interventions and supports, including job coaching and benefits planning
    • Referral for more intensive services when needed

    Expected Benefits and Outcomes

    • Job retention
    • Increased business relationships
    • Diversion from SSA benefits

    Tier 3: Intensive Services

    Targeted Recipients

    • Employees with acquired vision loss who need long-term services to either retain employment or find new employment
    • Long-term unemployed
    • New Americans
    • Community and interagency partners that provide intensive services
    • VR participants

    Tactics and Services

    • CTA at application
    • Rapid pacing to Individualized Plan for Employment (IPE)
    • Enhanced progressive employment (Minneapolis & St. Cloud)
    • Advanced technology training and implementation
    • Customer Service and Technology Sector training and career pathway support
    • Benefits planning

    Expected Benefits and Outcomes

    • Increased applications to SSB
    • Increase Competitive Integrated Employment (CIE) outcomes overall
    • Increase CIE outcomes in the Customer Service and Technology sector
    • Closure above SGA earnings
    • Pre- and post-project outcomes
    • Program income
    back to top